Customer Experience CX

Customer Experience (CX)

Optimize your stakeholder interactions using our trusted TRI*M framework.
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How do you quantify Customer Experience (CX)?

TRI*M, the analytical framework at the core of our Customer Experience (CX) offer, is an industry-leading approach that lets you better understand performance, create stronger customer loyalty, and drive growth.

What do you get with Customer Experience (CX)?

A Customer Experience heritage

Tried and true method developed and used for 20+ years allowing for a wealth of industry bench-marking
data and used by more than half of  the top Fortune 100 companies

A simple, single-score metric

Allowing you to easily compare your Customer Experience performance with key competitors and compare your performance across geographies, stakeholders and over time 

Actionable Insight

Our industry-leading TRI*M framework allows us to easily identify the behaviors and actions that drive customer experience, giving you the confidence to take action and improve Customer Experience across multiple touchpoints including your salesforce